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Software monitors wellbeing of work from homers


Interest in new software designed to monitor the wellbeing and social connectedness of employees working from home is on the rise as companies look for ways to engage with staff during the COVID-19 pandemic.

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Developed by South Australian consultancy firm the Centre for People and Culture (CPC), the Work from Home Check In tool is the latest addition to the company’s Connect + Check software suite, which allow organisations to receive regular feedback from employees and customers through two-minute surveys.

CPC Managing Director Dianne Adamo said since launching in 2018, the suite of software had been used by companies across Australia in sectors ranging from aged care to finance.

She said the addition of the Work from Home Check In tool had brought a fresh wave of interest from employers wanting to keep up to date with an employee’s mood, working environment and social connectedness while working remotely amid the COVID-19 pandemic.

“It’s more important now than ever for employers to stay connected with their people, as they’re suddenly deployed to work from home. So we started to think about how we could help them stay connected,” Adamo said.

“Given we’ve got the Connect + Check products we thought ‘wouldn’t it be great to build on from that and develop a simple but highly effective tool that asked individuals a few focused questions so that employers can easily gauge how employees are adapting to the new work environment’?

“To check in on how they are feeling, on their emotional and social wellbeing, their safety and if they have the tools needed to keep them working and being productive.”

The suite of seven digital tools – known as Connect + Check – allow organisations to receive regular feedback from employees and customers through two-minute surveys.

These surveys aim to provide businesses with the information required to implement appropriately tailored initiatives.

Adamo said as the Adelaide-based business continued to grow its Australian presence it would look to expand overseas and had already received interest from United States, Europe and India.

She said the surveys were compiled onto a dashboard which aimed to equip businesses with insightful analytics in real-time, ensuring companies did not have to wait weeks for data to be collated and analysed.

“We regularly meet executives and senior leaders who are discontented about engagement, productivity and performance. They spend many thousands of dollars every year, yet they don’t see the shift they are looking for,” she said.

“This prompted us to think differently about traditional practices, that inspired our creation of the Connect + Check product suite.

“Connect + Check enables organisations to operate in a more real-time environment where leaders can understand and address current issues as well as celebrate successful practice.

Adamo said since launching the product two weeks ago, video demonstrations for the Work from Home Check In tool had been viewed more than 300 times.

She said while all of the tools allowed survey respondents to provide feedback, the majority kept responses anonymous whereas the Work from Home Check In attributed answers to individuals.

“When the team leader logs onto the dashboard they see all of their employees listed. There’s a team view, which is the accumulative data of everyone’s responses, and then depending on which responses individuals have answered the leader can go into individual responses,” Adamo said.

“We are also able to do the survey as frequently as is required.

“For example, if we look at the current situation where a lot of employees are finding themselves working from home, what we tend to see is organisations deploying a one-size-fits-all approach because they don’t have access to how individuals are feeling, which enables them to tailor the need to the individual.”

This is a Creative Commons story from The Lead South Australia, a news service providing stories about innovation in South Australia. Please feel free to use the story in any form of media. The story sources are linked in with the copy and all contacts are willing to talk further about the story. Copied to Clipboard

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